Homeowners
Family at the door, kids in the driveway. Rekeys, smart locks, garage door fixes.
See residential servicesFamily owned since 2010.
Family-owned locksmith and garage-door crew based in Austin. Dean and his team hold Texas license #B19847, cover 36 markets, and answer the phone at 2am. No franchise fees, no call center in another state.
- Texas License #B19847
- Family Owned Since 2010
- Texas Markets 36
- Response · Central TX approx 14 min
- Dispatch 24 / 7
- Google Rating 4.9 / 5
Our story
How 24 Service LLC became Pros On Call.
We started in 2010 with a single van, a set of tools, and a simple idea: a locksmith should answer when you call, show up when they say they will, and quote a price before they start the work.
It is a low bar and somehow it still is not met across most of the trade. So we built a company around meeting it, every time, in every Texas market we serve.
Today Pros On Call (legal entity: 24 Service LLC) operates across 36 Texas metros, from Downtown Austin to Midland, with licensed technicians, insured work, and license #B19847 on every truck. Still family-owned. Still answering the phone at 2am. Still quoting before we start.
- Honest pricing before we start.
If we cannot quote it, we will not drive out.
- Licensed, insured, background-checked technicians.
The same people you would hire for your own house.
- Same-day service whenever possible.
Same-hour for emergencies in central Austin and Round Rock.
- No trip-fee games, no after-hours gouging.
What we quote is what you pay.
Fifteen years in Texas
The short version.
- 2010
Dean founds 24 Service LLC from Austin with one van and a pager.
- 2013
First hired technician. Garage door services added to the roster.
- 2016
Rebranded as Pros On Call. Fleet grows to five vans across Central Texas.
- 2019
Commercial access-control and smart-lock division launched.
- 2022
Expanded to 26 Texas markets. License #B19847 active continuously.
- 2026
36 Texas markets. Same family ownership. Same 2am phone call answered.
The crew
Meet Our Team
Family owned and operated since 2010. Licensed professionals based in Austin, dispatching across 36 Texas markets.
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Dean Lavi
Founder, CEO
Dean has been a licensed locksmith since 2007 and started Pros On Call in Austin...
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AK
Garage Door Partner and Manager
AK runs the garage door side of Pros On Call and has been doing this work for 12...
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Nelli
Dispatch Manager
Nelli is the person who decides which technician goes where and when. She has 17...
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Trish
Customer Service Representative
Trish has 17 years in customer service and has been with Pros On Call for over 8...
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Josh Meyer
Key Programming Specialist
Josh has worked automotive locksmith jobs for 6 years and is the go-to tech for ...
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Allex Mamine
Locksmith Technician
Allex has 7 years of mobile locksmith experience and is one of the primary emerg...
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Yehuda
Locksmith Technician
Yehuda has 15 years in the field covering automotive, commercial, and residentia...
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Sunny
Locksmith Technician
Sunny has 21 years of locksmith experience across automotive, emergency, commerc...
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Zac B.
Locksmith Technician - San Antonio Area
Zac has 9 years in the field and runs the San Antonio territory for Pros On Call...
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Roland McAllen
Locksmith Technician - Rio Grande Valley
Roland has been taking apart locks since he was a teenager and turned that inter...
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Who we serve
Three things we do, well.
Businesses
Master keys, panic bars, access control. Property managers and operators welcome.
See commercial servicesEmergency
Locked out, broken spring, busted opener. Median Central Texas response: 14 minutes.
Dispatch now: (888) 601-6005 24/7 ON CALL
In & around Texas
Median response: approx. 14 min (Central TX)
Customers, on the work
Austin reviews.
Five-star work, in the customers' own words. No edits, no filters.
average across 274 Austin reviews on Google
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Josh was amazing! I called him when I was locked out of my car, and he arrived within 20 minutes. He was professional, fast, and had my car unlocked in no time. The whole process was stress free, and his pricing was fair. I really appreciate how quickly he came to help. Highly recommend Josh if you ever need a reliable locksmith!
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Alex was incredibly helpful and supportive, he got the call and showed up within 20 minutes of the neeed. He cut and drafted 2 keys and created a new FOB for my 2020 Hyundai Tucson in no time. 11/10 will recommend, Thank you!
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Alex had great service he was understandable about my situation it took a few hours but in the end he was able to make a copy and make it work. I thanked him for what he did and he was incredibly patient and nice . I will definitely use his services again if needed in the future thank you. Andrew .
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Josh was great and very helpful! Got me a copy of two car keys in less than 30 minutes and fully explained everything in detail and also checked many times to make sure it was fully functional before leaving. Highly recommend!
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Josh was awesome, he came to the rescue and I didn’t have to wait longer than 30 minutes in total. He also was incredibly kind and understanding of my situation. Dropped off my kids, and somehow my key fab went missing! Also gave me a discount!!
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See the work