PLANO, TEXAS

License #B19847 24/7 Dispatch 4.9 Stars on Google

Plano Locksmith. 20-minute average arrival.

Texas-licensed License #B19847. Family owned since 2010. From Legacy West and Willow Bend to Hunters Glen and Park Forest.

SERVICES IN PLANO

Locksmith Services

Emergency lockouts, rekeying, lock installation, and master key systems for Plano homes, offices, and corporate campuses.

Learn More About Locksmith Services

Garage Door Services

Spring replacement, opener repair, track alignment, and new door installation for Plano homeowners from Legacy West to Park Forest.

Learn More About Garage Door Services

Access Control

Card readers, keypad entry, smart locks, and mobile credentials for Plano offices, corporate campuses, and apartment complexes.

Learn More About Access Control

Door Services

Entry door installation, frame repair, weather sealing, and security door upgrades across Plano.

Learn More About Door Services

HOW IT WORKS

Four steps. Zero guessing.

Every Plano job - lockout, rekey, spring replacement, or access control install - follows the same clear process. No surprises. No Dallas North Tollway excuses.

Call or Request

Call (469) 249-0802 or submit a request. We answer 24 hours a day, 7 days a week, including holidays and ice storm nights.

We Dispatch

The nearest Plano technician routes to you. You get a real ETA. Not a window. If the Dallas North Tollway is backed up, we tell you.

We Work

Licensed technician License #B19847 arrives, assesses, quotes, and starts only after your approval.

Done. Locked. Secure.

Hardware tested before we leave. We clean up. Follow-up questions answered at no charge.

WHY PLANO KNOWS US

Tech corridor. Corporate campuses. Smart-home suburb. Clay-soil springs.

Fifteen years serving DFW means we understand the specific demands Plano's corporate density, affluent homeowners, and North Texas climate create - and we carry the stock to fix them on the first visit.

Pros On Call Plano-area team led by Dean, Texas-licensed locksmith crew serving Plano neighborhoods including Legacy West, Willow Bend, and West Plano
Plano crew. License #B19847. Since 2010.

Corporate campuses in Legacy West

Plano's Legacy business district hosts Toyota North America, JPMorgan Chase, and more than 200 other corporate tenants. We design and service master key systems for multi-building campuses, install HID card reader access control, and respond to after-hours executive suite lockouts with the same priority as daytime residential calls. We document all commercial work and invoice by email.

Clay soil and garage door springs

North Texas expansive clay soil shifts with moisture and heat, pulling garage door tracks and door frames out of square. Paired with temperature swings from winter ice storms to 110-degree summers, torsion springs weaken and snap with little warning. We carry high-cycle springs rated for DFW thermal conditions on every truck. Same-day spring replacement is standard, not a premium service.

Smart-home integration in West Plano

West Plano homes and the Willow Bend corridor have among the highest smart lock adoption rates in DFW. We install Schlage Encode Plus, Yale Assure, August Smart Lock Pro, and Level Lock systems. For homes with Control4 or Crestron whole-home automation, we configure lock integration with the existing hub. We stock common models on the truck for same-day installation.

HOA compliance in gated communities

Gated communities near Willow Bend Country Club and throughout West Plano have strict HOA architectural requirements for exterior hardware. We install locks and door hardware that meets HOA finish and style specifications without compromising security. We carry Grade 1 ANSI deadbolts in finishes matched to the most common HOA-approved hardware palettes in Plano's established neighborhoods, from Hunters Glen to Custer Crossing.

Response times by Plano zone

15-20 min
Legacy West / DNT Corridor

Legacy West, Toyota campus, JPMorgan Chase, Shops at Willow Bend, Willow Bend

20-28 min
Central and West Plano

Russell Creek, Carpenter Park, Hunters Glen, Liberty, Park Forest, Custer Crossing

28-40 min
East Plano / US-75 Corridor

East Plano, addresses along Central Expressway, approaching Allen and McKinney (traffic dependent on US-75 and the Sam Rayburn Tollway)

All times are median estimates. Dallas North Tollway and US-75 Central Expressway during peak hours (6:30-9:30 a.m. and 3:30-7:30 p.m.) can add 10-15 minutes for cross-town calls. We route around congestion and give you a real ETA when you call.

Plano neighborhoods we serve

In & around Plano

Median response: approx 20 min - Legacy West / DNT corridor

  • Legacy West
  • Willow Bend
  • West Plano
  • Shops at Willow Bend
  • Russell Creek
  • Carpenter Park
  • Custer Crossing
  • Hunters Glen
  • Liberty
  • Park Forest

"Called on a Sunday at 10 p.m. after locking myself out near Legacy West. Tech arrived in 22 minutes. License on the truck, flat rate quoted upfront, done in under 15 minutes. Exactly what you want when you are stressed."

Jennifer K. West Plano · Emergency Lockout

Customers, on the work

Texas reviews.

Five-star work, in the customers' own words. No edits, no filters.

4.9 average across 1,409 reviews on our Texas Google profiles
  • I had “Pros On Call” change the locks on my home that I recently purchased. It was easy to get a hold of them, they made an appointment quickly and did a great job for a fair price. I had them come out about two weeks later and put a deadbolt lock on my front door as well and again - easy to get a hold of, they had to order an aged bronze deadbolt lock 🔐 but once it arrived they came out quickly, did a great job, were neat and it was a fair price. I highly recommend “Pros On Call” for all of your Locksmith needs! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure!!

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    Joe

    a month ago

  • Josh was very kind and helpful and came quick ! def recommend for anyone in the kyle area that needs emergency service ! he was great !

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    Kahlen B.

    4 months ago

  • Josh was amazing! I called him when I was locked out of my car, and he arrived within 20 minutes. He was professional, fast, and had my car unlocked in no time. The whole process was stress free, and his pricing was fair. I really appreciate how quickly he came to help. Highly recommend Josh if you ever need a reliable locksmith!

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    Samantha C.

    4 months ago

  • Alex had great service he was understandable about my situation it took a few hours but in the end he was able to make a copy and make it work. I thanked him for what he did and he was incredibly patient and nice . I will definitely use his services again if needed in the future thank you. Andrew .

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    guest1000

    8 months ago

  • It sucks they charge an inconvenience fee of 49.00. Which I wish you would have mentioned this on our intial call. Transparency would have been to say hey we charge an inconvenience fee. Never once was this mentioned. When we spoke with the representative all she said was the locksmith will call you with a price. Never once did she say we take your payment info so we can charge you an inconvenience fee. If that was mentioned then this would have been handled differently. She made it seem like we need a card on file to help. Then they attempted to debit my card twice for two separate transactions for 49.00. I understand you run a business. But transparency is key. I specifically asked her what I would be charged for never once did she mention this. Lesson learned. Update***she reached out in regards to my Google review. Although I attempted to resolve per phone call. Shameless.

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    Alex B.

    2 months ago

  • fast and reliable service from Ermi was able to get me back inside my home super fast

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    Miguel M.

    7 months ago

  • Excellent service and high quality items! Roland was able to get me this key fob AND program it for a great price. Rechargeable fob is a lot more convenient than having to replace the battery every time it dies. Thank you !

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    Hector O.

    8 months ago

  • I have been a customer of pros on call for like over 2 years about and have had to call on them about 6 times. I had used several other locksmith in the prior 15 years but once Roland , one of many these pros came over I never use sny other locksmith service. I am very happy with this company I usually asks for Roland because I know him best and I have developed a kinda professional friendship with him but you can't lose no matter who it is that helps you. All top notch pros. I have called days and night. I am elderley snd lost my keys and I had some stolen. I would tell anyone that ask to call this company. You won't find any better. Here are a few keys Roland msde for me. I have 3 cars an a home. I have to locate my home keys do I didn't have the opputunity to take a picture of them but these here are greal examples.

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    Kim V.

    9 months ago

  • Super great experience! Roland was very fast at getting to where I was. Overall he did an amazing job! Plus super affordable prices, you can't beat that! 10/10

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    Shyla R.

    9 months ago

  • Locksmith Roland provided exceptional service at a affordable price point, and I highly recommend both the individual and the company. 💯

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    Rolando R.

    9 months ago

  • I had Zach come out to the property that I purchased out in Luling, Texas. It’s about 10 acres, and it has a garage with a corroded lock. Out of all the companies I have called, which is roughly 5 to 6. He was able to take my call, head out the next day, and take care of the corroded lock I need fixed on my property. He was extremely professional and helped me by giving me instructions on how to operate the lock as well! I’m in the military and not able to be in the area, so he was very understanding and professional. Highly recommend!

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    G S

    a week ago

  • Josh was a really good technician fast and prompt.... If this ever happens again (hopefully it doesn't )I'll be calling him.

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    Ssk W.

    a month ago

  • Zach got to me asap and even called to make sure we were communicating the right location of my truck! Within 10 minutes it was open and running! He’s the man! Thank you so much for the quick turnaround!

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    mark V.

    2 months ago

  • Highly recommend working with Joshua! I called around and spoke with several locksmiths before deciding, and what stood out here was the combination of clear communication and professionalism from start to finish! Joshua showed up in a branded company vehicle with a fully set up mobile workstation (pic included), walked me through exactly what would be done, and even took the time to explain how the key works and how to replace the battery myself in the future on my Toyota. The work itself was quick and smooth! Both keys were tested in front of me (locks and ignition), and everything worked perfectly. They even replaced the battery in my original key at no charge and provided an extra battery. Great experience from start to finish — would absolutely use them again.

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    Christian

    3 months ago

  • Their response time was great. Orlando did a great job. No replacement parts were needed and repairs took an hour. I was badly disappointed at the high bill, even with a military discount. Maybe that is why I couldn’t get an approximate estimate before Orlando came. Bottom line : good work, too expensive

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    Frank K.

    2 months ago

  • This guy was able to change the locks to my work van after an employee disappeared on me taking the copies. The technician Miguel was very flexible with my schedule and was able to meet me after my normal business hours. Thanks to Pros on call I now have peace of mind

    Read more on Google

    Mike

    in the last week

24/7 ON CALL

Stuck? Don't wait. Median Central Texas response: 14 minutes.

PLANO SERVICE QUESTIONS

Common questions about Plano service

How quickly can you reach me near Legacy West or the Toyota campus?

Legacy West and the Toyota North America campus are among our fastest response zones in Plano. Median arrival for Legacy West addresses along the Dallas North Tollway is approximately 20 minutes. The Toyota campus, JPMorgan Chase offices, and the broader Legacy business district fall into a similar range. For Russell Creek, Hunters Glen, and Carpenter Park in central Plano, expect 20-25 minutes depending on traffic on US-75 or the Sam Rayburn Tollway. We dispatch from whichever technician is closest, not from a single fixed location. You get a real ETA when you call. Texas license License #B19847.

Do you handle master key systems for corporate campuses in Legacy West?

Yes. The Legacy business district houses some of the largest corporate campuses in North Texas, including Toyota North America with more than 4,000 employees and JPMorgan Chase with more than 10,000 employees. Master key systems for multi-building campuses are a core part of our commercial locksmith work in Plano. We design hierarchical key systems that give building managers, department heads, and facilities staff the right level of access without issuing a key for every door. We also handle access control credential management, after-hours emergency service for executive suites, and panic bar installations that meet NFPA 101 life safety requirements. All commercial work is documented and we invoice by email. Texas license License #B19847.

My garage door spring failed near the Shops at Willow Bend - same day?

Yes. Garage door spring failures near the Shops at Willow Bend, Willow Bend, and West Plano qualify for same-day dispatch. North Texas clay soil and the extreme temperature swings from winter ice storms to 110-degree summers stress torsion springs. Springs that survive a February freeze often snap in the heat of June with no warning. We carry springs for all major door manufacturers on the truck. Median response to West Plano addresses along the Dallas North Tollway and Preston Road is under 25 minutes outside peak traffic on the Sam Rayburn Tollway. You get a firm quote before we touch the door. Texas license License #B19847.

Can you rekey our Willow Bend home after a real estate closing?

Yes, and we recommend it. Rekeying after a home purchase is the single most important security step for a new owner. You have no way to know how many copies of the original keys exist. In Willow Bend and West Plano, where homes frequently trade hands in competitive markets, we see high demand for same-day rekeying after closing. We rekey all exterior locks to a single new key, test every function, and provide new keys for each household member. We can also upgrade any lock to a Grade 1 ANSI deadbolt or smart lock in the same visit. Median time for a standard Willow Bend home with four exterior locks: under 90 minutes. Texas license License #B19847.

Do you install smart locks for Plano homeowners with home automation systems?

Yes. Plano has one of the highest rates of smart home adoption in DFW, driven by a tech-forward workforce and high household incomes in West Plano and Legacy West neighborhoods. We install Schlage Encode Plus, Yale Assure, August Smart Lock Pro, and Level Lock systems. For homes with Control4 or Crestron whole-home automation, we configure lock integration with the existing hub. We also install smart locks on investment properties and rental units where landlords want remote lockout resolution without key handoffs. All installations include app setup, WiFi integration, and a walkthrough. We stock common models on the truck for same-day installation.

What about ice storms affecting locks and garage doors in Plano?

Dallas-Plano averages one to two ice storms per winter. Frozen lock cylinders are one of our most common cold-weather calls in Plano and across the Dallas North Tollway corridor. The extreme cold turns moisture inside cylinders into ice that can crack the mechanism if forced. We use specialized de-icing tools and controlled heat application. We do not charge a premium for ice-storm calls - our standard rate applies at 2 a.m. during an ice storm the same as at 2 p.m. on a clear Tuesday. For garage doors, ice storms can freeze the bottom seal to the floor and strain the opener motor. We carry the tools to free a frozen door safely without damaging the seal or the opener. Prevention tip: a light application of graphite powder into lock cylinders before a forecasted freeze prevents most ice buildup.

Can you service rental properties and apartment complexes near Russell Creek and Custer Crossing?

Yes. Plano has a substantial rental market, with complexes concentrated along major corridors including Russell Creek, Custer Crossing, and the US-75 and Sam Rayburn Tollway areas. We handle batch rekeying between tenants, master key system setup for property management staff, and smart lock installation for landlords who want remote access management. Volume pricing is available for landlords with five or more units. We can service multiple units in a single visit and route technicians to minimize your wait. All rekeying work includes new keys, a function test on every lock, and documentation for your records. We invoice by email and accept commercial purchase orders. Evening and weekend scheduling available to avoid tenant disruption.

Plano's 24/7 Locksmith and Garage Door Crew

Locked out right now? Spring broken? We pick up every call, every night.

Call Now: (469) 249-0802

National: (888) 601-6005

Licensed & Insured · License #B19847 · Average 30-min arrival

Plano service area

From Legacy West and Willow Bend in the north to Park Forest and Hunters Glen across central Plano. If you are in Plano or the surrounding area, we cover your address.

24/7 Texas dispatch

Busy? We call you back.

Drop your number and a licensed Texas tech calls you back, usually within minutes during business hours.

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Prefer to dial? (469) 249-0802