Restricted Keys, Master Systems, Bulk Orders. Authorization Handled.

No. We verify authorization before cutting any commercial key. For standard keyways, a business license, employee badge, or facilities management letter is sufficient. For restricted keyways (Medeco, Schlage Primus, Mul-T-Lock), the person requesting the key must present the original key control authorization card. This protects your business from former employees or contractors ordering keys you did not sanction.

If you cannot recover the physical key, call us immediately. For restricted keyways, the terminated employee cannot duplicate the key at any hardware store. The key control card stays with your facilities manager, so no blanks can be cut without your approval. If you want to eliminate all risk, we can rekey the affected cylinders on the same visit. We recommend rekeying for terminated employees who had access to sensitive areas.

Yes. Tenant turnover is one of our most common commercial calls. We coordinate with property managers to verify authorization, check lease terms, and cut replacement keys for incoming tenants or additional keys for new staff. For restricted-keyway buildings, property management authorization replaces the individual tenant's key control card. We document all keys cut and provide an itemized record for your management files.

We schedule a service block for larger orders rather than tying up your facilities manager for a day. For 10 to 25 keys, plan on two hours on site. For 50 or more keys, we can perform key cutting off-site using your key codes and deliver the finished set to your management office. Volume pricing applies at ten keys or more. We provide full documentation for your key control records on every batch.

Yes. For businesses with two or more Central Texas locations, we schedule a technician route covering all sites in one service day where distances allow. We keep your key system documentation consistent across locations, verify that all keys use the same master key hierarchy if applicable, and provide a single itemized invoice covering all sites. Call and describe your locations and we build the service schedule.

A restricted keyway uses a patented profile that limits where key blanks can be purchased. Only authorized dealers like Pros On Call can obtain the blanks, so a hardware store kiosk physically cannot duplicate the key. High-security keys (Medeco, Mul-T-Lock, Assa Abloy) add a second layer: the key has angled or rotating pins that resist picking and bump attacks in addition to the duplication restriction. Many businesses start with restricted keyways and upgrade to full high-security when their risk profile justifies the higher cost.

Single commercial key: 5 to 10 minutes on site. Batch of 10 keys: 30 to 45 minutes. Batch of 50 keys: 2 to 3 hours. Restricted and high-security keys take slightly longer because we verify the authorization card and log each key in the control record before cutting. For orders larger than 25 keys, call ahead so we schedule the right time block and bring sufficient blank inventory.

Standard commercial keyways (Schlage C, Best IC) run $50 to $85 per key because the blanks cost more and authorization verification adds service time. Restricted keyways run $75 to $125 per key. High-security keys (Medeco, Mul-T-Lock) run $100 to $175 per key because the blanks are controlled and the cutting tolerances are tighter. Volume orders of 10 or more keys qualify for commercial pricing. All pricing is quoted before any work begins.