Track Bent or Door Stuck Tonight? We Are Dispatching Now.

No. Our rate is the same 24 hours a day, seven days a week, including holidays. A track repair or roller replacement at 2 AM costs the same as at 2 PM. We have operated this way since 2010. Track emergencies happen at any hour and we price accordingly.

Yes. A door stuck mid-position leaves your garage and home exposed. We treat stuck-open and stuck-mid-position calls with the same urgency as a lockout. Call immediately. Do not leave for the night with the door partially open. Median Central Austin response is 14 minutes. We dispatch immediately on every call.

Usually yes for residential doors. Vehicle impact typically bends the vertical track at the point of contact and may knock rollers out of position. Our service vehicles carry standard residential track sections, rollers, and hydraulic straightening tools. Minor to moderate bends can be straightened on-site. Severe kinks require section replacement - parts we stock. Most vehicle impact track repairs are completed same visit in 90 to 150 minutes.

No. Do not attempt to operate a door with a bent or damaged track. Forcing it risks the rollers jumping the track completely, which can cause a 150 to 400-pound door panel to drop suddenly. Disconnect the opener by pulling the red emergency release cord and leave the door in its current position. Call us. We secure the door safely before any repair work begins.

Rollers jump track for four main reasons: a bent or kinked track section that catches the roller wheel, a header bracket that has separated letting the track shift out of alignment, a broken cable that dropped one side of the door forcing rollers off, or severely worn roller wheels that can no longer hold the track channel. We diagnose the root cause on arrival so the fix prevents a repeat failure.

Depends on severity. Minor bends under about 1 inch with no visible cracks or sharp kinks can usually be straightened on-site using hydraulic tools. Severe bends over 1 inch, visible cracks, or sharp kinks require section replacement for safety. We assess on arrival and give you an exact quote before work begins. Straightening: $250 to $400. Section replacement: $300 to $600.

Yes. Header bracket and wall-mount separation is one of the most common track emergencies we handle. We carry structural lag anchors and heavy-duty replacement brackets on every service vehicle. We secure the door first, remove the loose bracket, inspect the wall framing, and re-anchor using lag screws into studs. If the original mounting hit drywall only we add a plywood backer or steel plate to give the anchor real pull resistance.

Yes. Texas DPS Locksmith License #B19847. We are bonded and insured. All technicians are direct employees of Pros On Call, not contract labor. We carry the license on every job and show it on request.