- Texas License #B19847
- Family Owned Since 2010
- Texas Markets 36
- Response · Central TX approx 14 min
- Dispatch 24 / 7
- Google Rating 4.9 / 5
TRACK DAMAGE TYPES WE REPAIR
-
Forklift Impact
Forklift struck the vertical track during loading operations. Steel bent or kinked at the point of contact. Door jams at the same spot every cycle or rollers jump out. Most common commercial track failure - we carry heavy-gauge replacement sections.
-
Vehicle Impact at Loading Bay
Delivery truck backed too far or car struck the bay perimeter, bending the track frame. May combine track damage with panel and hinge failure. We assess full damage scope and restore bay operation same visit when parts are in stock.
-
Heavy-Use Wear
Loading dock doors cycling 50 to 100-plus times daily wear rollers flat and erode track channels over time. Door grows progressively noisy, then binds, then stops. We replace worn commercial rollers and realign track before failure becomes an emergency.
-
Header Bracket Separation
Mounting brackets anchoring the track to the header or wall have pulled free, letting the track lean or sag. Track shift causes progressive roller wear and eventual door derailment. We install structural anchors rated for commercial door weight and re-plumb the full track.
HOW COMMERCIAL TRACK REPAIR WORKS
-
Call for Priority Dispatch
Describe the failure: bay offline, impact location, door position, whether door can be moved manually. We route the nearest commercial-rated technician immediately and give you a live ETA.
-
Technician En Route with Commercial Stock
Service vehicle carries heavy-gauge commercial track sections, commercial-grade steel rollers, hydraulic straightening equipment, and structural anchoring hardware. Most Texas metro arrivals: 14 to 45 minutes.
-
Safety Lockout Before Diagnosis
We disconnect the operator and block door travel before hands go near any hardware. A 1,000-pound-plus sectional door under spring tension requires lockout-tagout protocol before any track work begins.
-
Full Track and Roller Assessment
We inspect track plumb, gauge condition, mounting bracket integrity, roller wear, and the full track-to-header connection. You receive an exact written quote before work begins - straighten versus replace decision made on-site.
-
Repair Completed, Bay Verified Operational
Track straightened or replaced, rollers swapped, brackets re-anchored to structural framing. Door cycled multiple times under load. Safety functions verified. Written documentation and warranty before we leave.
WHAT EACH HOUR OF DOWNTIME COSTS YOUR FACILITY
A Bent Track Is Not a Maintenance Ticket. It Is a Revenue Event.
A loading dock with a track-damaged door cannot receive or dispatch product from that bay. Distribution centers running cross-dock operations lose throughput across every bay when one stuck door blocks staging flow. Dealership service departments with a bay door jammed shut cannot bring vehicles in for morning appointments. The repair cost is a fraction of the downtime cost. Every hour the bay sits offline has a number. Speed of repair determines how many hours that number compounds.
Commercial tracks use heavier steel gauge than residential - typically 10-gauge or 12-gauge for heavy sectional doors versus the 16-gauge used on residential doors. These heavier sections require hydraulic straightening equipment and precise re-plumbing tools. Our service vehicles carry commercial track sections in the most common widths used across Texas warehouse construction, along with commercial-grade sealed-bearing steel rollers rated for high-cycle loading dock use. If your door uses a non-standard track profile, we restore manual operation same visit and source the matching section within one to two business days.
- Heavy-gauge commercial track sections and hydraulic straightening tools stocked on every truck
- Commercial-grade sealed-bearing steel rollers for high-cycle loading dock environments
- Structural lag anchors and heavy-duty bracket hardware for track remounting
- One-year labor warranty on all commercial track and roller work performed
Same day
Most commercial track repairs completed on first visit
24/7
Emergency dispatch, every day of the year
Since 2010
Texas-licensed commercial garage door service
Texas DPS License #B19847 · Bonded · Insured
COMPARE COMMERCIAL TRACK DAMAGE SCENARIOS
| Damage Scenario | Forklift Impact | Vehicle Impact | Heavy-Use Wear | Header Bracket Separation |
|---|---|---|---|---|
| Typical repair cost | $400-$1,200 | $600-$1,800 | $200-$500 | $300-$700 |
| Same-day bay operable? | Usually yes | If parts in stock | Almost always | Almost always |
| Parts typically needed | Track section, rollers | Track, hinges, rollers | Rollers, track hardware | Brackets, structural anchors |
| Est. hourly downtime cost | $500-$5,000+ | $500-$5,000+ | $500-$5,000+ | $500-$5,000+ |
Customers, on the work
Texas reviews.
Five-star work, in the customers' own words. No edits, no filters.
-
I had “Pros On Call” change the locks on my home that I recently purchased. It was easy to get a hold of them, they made an appointment quickly and did a great job for a fair price. I had them come out about two weeks later and put a deadbolt lock on my front door as well and again - easy to get a hold of, they had to order an aged bronze deadbolt lock 🔐 but once it arrived they came out quickly, did a great job, were neat and it was a fair price. I highly recommend “Pros On Call” for all of your Locksmith needs! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure!!
Read more on Google -
This guy come and help me at the last moment and be very professional and fair price
Read more on Google -
Josh was amazing! I called him when I was locked out of my car, and he arrived within 20 minutes. He was professional, fast, and had my car unlocked in no time. The whole process was stress free, and his pricing was fair. I really appreciate how quickly he came to help. Highly recommend Josh if you ever need a reliable locksmith!
Read more on Google -
Josh was awesome, he came to the rescue and I didn’t have to wait longer than 30 minutes in total. He also was incredibly kind and understanding of my situation. Dropped off my kids, and somehow my key fab went missing! Also gave me a discount!!
Read more on Google -
It sucks they charge an inconvenience fee of 49.00. Which I wish you would have mentioned this on our intial call. Transparency would have been to say hey we charge an inconvenience fee. Never once was this mentioned. When we spoke with the representative all she said was the locksmith will call you with a price. Never once did she say we take your payment info so we can charge you an inconvenience fee. If that was mentioned then this would have been handled differently. She made it seem like we need a card on file to help. Then they attempted to debit my card twice for two separate transactions for 49.00. I understand you run a business. But transparency is key. I specifically asked her what I would be charged for never once did she mention this. Lesson learned. Update***she reached out in regards to my Google review. Although I attempted to resolve per phone call. Shameless.
Read more on Google -
Great service Ermi took less than 2 minutes. Thank you so much!
Read more on Google -
Excellent service and high quality items! Roland was able to get me this key fob AND program it for a great price. Rechargeable fob is a lot more convenient than having to replace the battery every time it dies. Thank you !
Read more on Google -
I have been a customer of pros on call for like over 2 years about and have had to call on them about 6 times. I had used several other locksmith in the prior 15 years but once Roland , one of many these pros came over I never use sny other locksmith service. I am very happy with this company I usually asks for Roland because I know him best and I have developed a kinda professional friendship with him but you can't lose no matter who it is that helps you. All top notch pros. I have called days and night. I am elderley snd lost my keys and I had some stolen. I would tell anyone that ask to call this company. You won't find any better. Here are a few keys Roland msde for me. I have 3 cars an a home. I have to locate my home keys do I didn't have the opputunity to take a picture of them but these here are greal examples.
Read more on Google -
Super great experience! Roland was very fast at getting to where I was. Overall he did an amazing job! Plus super affordable prices, you can't beat that! 10/10
Read more on Google -
Locksmith Roland provided exceptional service at a affordable price point, and I highly recommend both the individual and the company. 💯
Read more on Google -
I had Zach come out to the property that I purchased out in Luling, Texas. It’s about 10 acres, and it has a garage with a corroded lock. Out of all the companies I have called, which is roughly 5 to 6. He was able to take my call, head out the next day, and take care of the corroded lock I need fixed on my property. He was extremely professional and helped me by giving me instructions on how to operate the lock as well! I’m in the military and not able to be in the area, so he was very understanding and professional. Highly recommend!
Read more on Google -
Josh was amazing!!! Got us back up and running with two new key fobs in less than 30 mins. He definitely knows his business and has the experience. Got a great deal and I will definitely be calling him the next time we are in need of assistance again. Thank you, Josh!
Read more on Google -
Josh was a really good technician fast and prompt.... If this ever happens again (hopefully it doesn't )I'll be calling him.
Read more on Google -
Zach got to me asap and even called to make sure we were communicating the right location of my truck! Within 10 minutes it was open and running! He’s the man! Thank you so much for the quick turnaround!
Read more on Google -
Their response time was great. Orlando did a great job. No replacement parts were needed and repairs took an hour. I was badly disappointed at the high bill, even with a military discount. Maybe that is why I couldn’t get an approximate estimate before Orlando came. Bottom line : good work, too expensive
Read more on Google -
Very helpful and super friendly. They were able to unlock my door in minutes at an affordable price! Even offered spare key services!
Read more on Google -
Miguel was very professional and efficient in his work he was very easy to work with and quick in doing his job
Read more on Google -
The locksmith was quick and very efficient, got me back on the road on no time!
Read more on Google -
He was very fast, was able to make me a key and a spare when I was stranded
Read more on Google
Transparent Pricing
Prices below are estimates. Final cost is confirmed on-site after inspection.
- Garage Door Track Repair From $150
Straighten, adjust, or replace garage door tracks.
Estimate
Cancellation: $49 fee if a technician is dispatched and arrives on-site. Out-of-area: $50 surcharge for job sites 30+ miles from our shop. Sales tax: 8.25% applies to most services (excludes vehicle lockouts).
Prices effective 2026. Final pricing confirmed on-site after inspection.
FREQUENTLY ASKED QUESTIONS
How fast can you respond to a commercial track failure in Texas?
Median response in Austin, Houston, Dallas-Fort Worth, and San Antonio metro areas is 14 to 45 minutes depending on technician proximity. We dispatch immediately on every commercial call and give you a live ETA. Facilities with a bay completely offline get priority routing over partial-function calls. Rural Texas locations run 2 to 4 hours.
A forklift hit our loading dock track. Can you repair it the same day?
Usually yes. Forklift impact typically bends the vertical track at the point of contact and may displace rollers. We carry heavy-gauge commercial track sections, commercial-grade rollers, and straightening equipment on every service vehicle. Minor to moderate bends can be straightened on-site. Severe kinks that compromise track integrity require section replacement - we carry standard commercial track gauges. Most forklift impact repairs are completed same visit within 2 to 4 hours.
What is the difference between commercial track and residential track?
Commercial tracks use heavier steel gauge: typically 10-gauge or 12-gauge versus residential 16-gauge. Commercial vertical sections run 14 to 20 feet versus residential 7 feet. Commercial doors weigh 500 to 2,000-plus pounds versus residential 150 to 400 pounds. Commercial rollers use sealed steel bearings that handle higher cycle counts. This means commercial track repair requires specialized equipment - hydraulic straightening tools rated for heavier gauge steel, and replacement sections in commercial dimensions we stock on our trucks.
My warehouse door tracks are misaligned from building settling. Can that be corrected?
Yes. Texas expansive clay soil in Dallas-Fort Worth, Houston, and Central Texas causes seasonal foundation movement that shifts track alignment over years. Symptoms: door binds at the same spot every cycle, visible gap between door panel and jamb varies from top to bottom, or tracks visibly not parallel when viewed from the front. We loosen mounting brackets, realign tracks to proper plumb and spacing, shim where needed, and re-secure with structural anchors. Major realignment takes 3 to 5 hours depending on the extent of drift.
Should we replace all rollers when repairing the track?
If rollers show flat spots, do not spin freely, have cracked wheels, or show bearing play, and we are already performing track work, replacing rollers simultaneously is cost-effective. Labor overlap reduces total service time - adding roller replacement to a track repair adds 30 to 45 minutes versus 1 to 2 hours if done as a separate visit. Commercial doors typically have 12 to 20 rollers. We recommend replacing all rollers as a matched set for balanced operation and predictable wear intervals.
Can you install track guards to prevent future forklift damage?
Yes. After completing the track repair, we can install bollards or heavy-duty track reinforcement positioned 12 to 18 inches in front of the track. These one-time investments absorb forklift impacts before the track takes damage. For facilities with high forklift traffic, we also recommend high-cycle commercial track in 10-gauge steel - the heavier gauge resists deformation from minor grazing impacts that would bend standard 14-gauge track.
Do you service multi-bay facilities and multi-location commercial accounts?
Yes. We service warehouses with 10 to 20-plus doors and regional distribution networks with multiple Texas facilities. Commercial accounts can set up a service agreement for priority dispatch, centralized billing, and preventative maintenance scheduling across all locations. We dispatch multiple technicians simultaneously to handle parallel bays when a facility has several doors down at once.
Is your technician licensed for commercial garage door track work in Texas?
Yes. Texas DPS Locksmith License #B19847. We are bonded and insured. All technicians are direct employees of Pros On Call, not contract labor. We carry the license on every job and show it on request. Commercial track work is part of our standard commercial garage door scope.
Request commercial garage door service
Loading docks, rolling steel, high-speed doors, sectional doors, and commercial operators. Scheduled and emergency service.
(888) 601-6005Track Bent or Bay Down? We Come to You. Call Now.
Texas-licensed technicians, License #B19847. 24/7 commercial dispatch. Same rate any hour. Call (888) 601-6005.
Call Now: (888) 601-6005Licensed & Insured · License #B19847 · Average 30-min arrival
RELATED COMMERCIAL SERVICES
-
Broken Commercial Door Repair
Bay completely offline from impact or component failure. We restore operation same visit - panels, springs, cables, and hardware stocked on every truck.
Learn More About Broken Commercial Door Repair -
Commercial Spring Replacement
Torsion spring snapped during operations. We replace commercial springs in standard and high-cycle grades for heavy sectional and rolling steel doors.
Learn More About Commercial Spring Replacement -
Commercial Opener Repair
Three-phase commercial operator failure or chain-drive burnout. We service Liftmaster, Genie, and Chamberlain commercial units same day.
Learn More About Commercial Opener Repair -
Commercial Lock Installation
Upgrade access control on your commercial facility. ANSI Grade 1 hardware, master-key integration, and ADA compliance documentation.
Learn More About Commercial Lock Installation