Bay Stuck From Track Damage? We Restore It Today.

Median response in Austin, Houston, Dallas-Fort Worth, and San Antonio metro areas is 14 to 45 minutes depending on technician proximity. We dispatch immediately on every commercial call and give you a live ETA. Facilities with a bay completely offline get priority routing over partial-function calls. Rural Texas locations run 2 to 4 hours.

Usually yes. Forklift impact typically bends the vertical track at the point of contact and may displace rollers. We carry heavy-gauge commercial track sections, commercial-grade rollers, and straightening equipment on every service vehicle. Minor to moderate bends can be straightened on-site. Severe kinks that compromise track integrity require section replacement - we carry standard commercial track gauges. Most forklift impact repairs are completed same visit within 2 to 4 hours.

Commercial tracks use heavier steel gauge: typically 10-gauge or 12-gauge versus residential 16-gauge. Commercial vertical sections run 14 to 20 feet versus residential 7 feet. Commercial doors weigh 500 to 2,000-plus pounds versus residential 150 to 400 pounds. Commercial rollers use sealed steel bearings that handle higher cycle counts. This means commercial track repair requires specialized equipment - hydraulic straightening tools rated for heavier gauge steel, and replacement sections in commercial dimensions we stock on our trucks.

Yes. Texas expansive clay soil in Dallas-Fort Worth, Houston, and Central Texas causes seasonal foundation movement that shifts track alignment over years. Symptoms: door binds at the same spot every cycle, visible gap between door panel and jamb varies from top to bottom, or tracks visibly not parallel when viewed from the front. We loosen mounting brackets, realign tracks to proper plumb and spacing, shim where needed, and re-secure with structural anchors. Major realignment takes 3 to 5 hours depending on the extent of drift.

If rollers show flat spots, do not spin freely, have cracked wheels, or show bearing play, and we are already performing track work, replacing rollers simultaneously is cost-effective. Labor overlap reduces total service time - adding roller replacement to a track repair adds 30 to 45 minutes versus 1 to 2 hours if done as a separate visit. Commercial doors typically have 12 to 20 rollers. We recommend replacing all rollers as a matched set for balanced operation and predictable wear intervals.

Yes. After completing the track repair, we can install bollards or heavy-duty track reinforcement positioned 12 to 18 inches in front of the track. These one-time investments absorb forklift impacts before the track takes damage. For facilities with high forklift traffic, we also recommend high-cycle commercial track in 10-gauge steel - the heavier gauge resists deformation from minor grazing impacts that would bend standard 14-gauge track.

Yes. We service warehouses with 10 to 20-plus doors and regional distribution networks with multiple Texas facilities. Commercial accounts can set up a service agreement for priority dispatch, centralized billing, and preventative maintenance scheduling across all locations. We dispatch multiple technicians simultaneously to handle parallel bays when a facility has several doors down at once.

Yes. Texas DPS Locksmith License #B19847. We are bonded and insured. All technicians are direct employees of Pros On Call, not contract labor. We carry the license on every job and show it on request. Commercial track work is part of our standard commercial garage door scope.