Loud Bang in the Garage? Spring Broke. We Are on the Way.

No. Our rates are the same 24 hours a day, seven days a week, including holidays. A torsion spring replacement at 2 AM costs the same as at 2 PM. Emergency spring failures happen on their own schedule, and we price accordingly. The rate we quote on the phone is the rate on the invoice.

No. Do not attempt it. A residential door without functioning springs weighs 150 to 250 pounds and a double-car door can weigh over 300 pounds. The springs normally carry 90 to 95 percent of that load. With a broken spring, you would be lifting nearly the full door weight, and the door can drop suddenly if you lose your grip or the cable snaps from the unbalanced load. Disconnect the opener by pulling the red emergency release cord and leave the door in place until we arrive.

Both springs were wound and tensioned on the same day and have accumulated the same cycle count. When one fractures, the other is within the same wear window, typically failing within weeks to a few months. Replacing only the broken spring restores function today but guarantees a second late-night call soon. We replace both as a matched pair to restore a factory-balanced door and prevent a repeat emergency.

Stop using the opener immediately. Garage door openers are designed to move a spring-supported door, not lift the full door weight. Running the opener with a broken spring puts the full 150 to 300 pounds on the motor, which burns it out quickly. If you heard grinding or a burning smell, the motor may already be damaged. We test the opener after spring replacement and tell you whether it needs repair. Stopping now limits additional cost.

Median Central Texas response is 14 minutes. Spring replacement itself takes 60 to 90 minutes: securing the door, safely releasing remaining spring tension, removing broken springs, installing a new matched pair, winding to specification, testing door balance, and verifying opener operation. Total time from call to door working is typically 90 minutes to 2 hours in metro areas.

Almost never. We carry torsion springs for the most common residential single and double-car door sizes in Texas on every service vehicle, and we stock commercial-grade springs for warehouse and bay doors. We arrive, replace both springs, and test the door before we leave. If your door has a specialty width or non-standard spring configuration, we can manually assist opening the door one time with professional tools to retrieve your vehicle, secure the door, and return with matching springs.

A wound residential torsion spring stores more than 200 foot-pounds of rotational energy. A commercial spring stores 300 to 600 or more foot-pounds. Releasing that tension without calibrated winding bars causes the bar to kick back with bone-breaking force. This repair causes documented serious injuries every year in Texas. The cost of professional emergency spring replacement is a fraction of an emergency room visit. Call us.

Yes. Texas DPS Locksmith License #B19847. We are bonded and insured. All technicians are direct employees of Pros On Call, not contract labor. We carry the license on every job and show it on request.