Introduction
Pros On Call (24 Service LLC DBA Pros On Call) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or requesting our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website or services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data
- Name, email address, phone number, and service address when you request service or contact us.
- Service Information
- Details about the services you request, including property type, service type, and scheduling preferences.
- Payment Information
- Billing address and payment method details, processed securely through third-party payment processors. We do not store full card numbers.
- Website Usage Data
- IP address, browser type, operating system, pages visited, and time spent on our website, collected through standard server logs and analytics tools.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our locksmith and garage door services
- Process your service requests and communicate with you about your service
- Send appointment confirmations, reminders, and follow-up communications
- Respond to your inquiries and customer service requests
- Improve our website and service offerings based on usage patterns
- Send marketing communications with your consent
- Comply with legal obligations and protect our legal rights
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers
- With contractors and technicians who perform services on our behalf, bound by confidentiality obligations.
- Business Transfers
- In connection with a merger, sale, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
- Legal Requirements
- When required by law, subpoena, or to protect the rights, property, or safety of Pros On Call, our customers, or the public.
- With Your Consent
- When you give us explicit permission to share your information for a specific purpose.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Data Security
We use administrative, technical, and physical security measures to protect your personal information. Our website is served over HTTPS and payment processing uses industry-standard encryption.
However, no security system is impenetrable and we cannot guarantee the absolute security of our systems or your information. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
- Object to or restrict certain processing of your data
To exercise any of these rights, contact us using the information in the Contact Us section below. We will respond to your request within 30 days.
Third-Party Websites
Our website may contain links to third-party websites such as Google, Yelp, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site before providing personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to remove that information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and revising the "Last updated" date at the top of the document.
Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out:
Pros On Call
24 Service LLC DBA Pros On Call
Email dispatch@prosoncall.com
Phone (888) 601-6005
License License #B19847