Loading Dock Down at 2 AM? We Are Dispatching Now.

No. Our commercial emergency rate is the same at 2 AM on a Sunday as it is at 2 PM on a Tuesday. A service call fee of $95 to $150 applies and is waived when repair work is accepted. The repair cost itself carries no after-hours premium. We built this policy specifically for distribution centers and facilities running night shifts - operators should not hesitate to call because they fear a time-of-day surcharge on top of an already-urgent repair.

Median response in Austin, Houston, Dallas-Fort Worth, and San Antonio metro areas runs 14 to 45 minutes, depending on technician proximity at time of call. We dispatch immediately on every commercial call and provide a live ETA. Facilities with a bay completely offline - door stuck closed, truck access blocked, refrigerated trailer cannot dock - receive priority routing over partial-function situations. Rural Texas locations run 2 to 4 hours. When you call, we tell you exactly who is coming and when.

Do not attempt to force the door open using the forklift or any equipment - that extends damage to the drum, cables, and header track. Locate the manual release cord (red pull cord hanging from the opener trolley) and pull it down to disconnect the operator from the door. The driver should not attempt to pull the trailer forward if the door is resting on the trailer roof or dock bumpers - this can shear the bottom bar. Call us and we will walk you through safe interim steps while a technician is en route.

Spring replacement on a commercial sectional door: $450 to $900. Cable replacement: $275 to $550. Off-track realignment: $300 to $700. Panel replacement: $400 to $900 per panel. High-speed door sensor or VFD repair: $250 to $600. Rolling steel spring barrel: $500 to $1,200. Combined impact damage with panel, track, and hardware failure: $800 to $2,000. These are the same rates regardless of time of day or day of week. A written quote is provided before any work begins.

Yes. Commercial service vehicles carry high-cycle torsion springs (rated 100,000 cycles and above), both commercial lift cable sizes, heavy-duty rollers, track hardware for common commercial sectional door widths, jackshaft and trolley operators, and common high-speed door sensor and VFD components. If your door uses a custom profile, non-standard width, or specialty fabric panel, we restore manual operation same visit and return with matching parts typically within 24 to 48 hours.

Yes. We provide a damage assessment letter, photographs taken before and after, an itemized repair estimate with part numbers and labor hours, and a completed invoice. This satisfies most commercial property insurance adjusters. We can communicate directly with your risk management department or insurer to expedite the claim while emergency repairs proceed. Net-30 billing is available for established commercial accounts.

Yes. Texas DPS Locksmith License #B19847. We are bonded and insured. All technicians are direct employees of Pros On Call, not contract labor. The license is on the truck for every job and will be shown on request.

Yes. For distribution centers and multi-bay facilities where more than one door is offline simultaneously, we can dispatch parallel technicians to work bays concurrently. Many commercial accounts with multiple Texas locations set up a service agreement so any facility manager can call directly and receive priority dispatch without re-establishing terms on each call. Contact our commercial dispatch line for multi-location account setup.