- Texas License #B19847
- Family Owned Since 2010
- Texas Markets 36
- Response · Central TX approx 14 min
- Dispatch 24 / 7
- Google Rating 4.9 / 5
FACILITIES WE RESTORE AT ANY HOUR
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Warehouse and Distribution
Loading dock sectional doors, high-speed interior doors, cross-dock operations. Throughput loss is measured in thousands per hour. We restore bay access before the next delivery window.
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Auto Dealerships
Service department bay doors, showroom entrances, parts receiving access. A door stuck closed before the morning service queue means vehicles backed up before the service advisor opens. We come overnight.
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Retail Back-of-House
Receiving dock doors, trash compactor access, service corridors in shopping centers. Overnight stocking crews need dock access. Security risk if the door is stuck open. We close and secure before morning.
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Multi-Tenant Facilities
Industrial parks, flex-space facilities, self-storage operations with multiple tenants sharing dock or bay access. One failed door blocks multiple tenants. We coordinate multi-bay response when needed.
HOW AFTER-HOURS COMMERCIAL EMERGENCY DISPATCH WORKS
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Call the Commercial Emergency Line
A live dispatcher answers, any hour. Describe the situation: facility type, door type, what failed, whether the bay is blocking operations. This determines dispatch priority and the parts we load.
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Nearest Technician Dispatched Immediately
We route the closest commercial-rated technician with a fully stocked service vehicle. You receive a live ETA before we hang up. Metro Texas areas: 14 to 45 minutes median. We call again 15 minutes before arrival.
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Safety Lockout Before Any Work Begins
Technician disconnects the operator and verifies the door cannot move under spring tension before touching any hardware. A 1,000-pound sectional door under broken spring load requires a controlled lockout first.
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Written Quote Before Work Begins
Exact price presented before a single fastener turns. No surprise charges, no after-hours multiplier, no ambiguity. If specialty parts must be ordered, we explain temporary operation options and timeline before proceeding.
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Bay Operational and Documented
Door repaired and tested through multiple open-close cycles. Written service report with photos, parts replaced, and labor performed. Warranty provided on site. Same-visit resolution on 95% of commercial emergency calls.
NO AFTER-HOURS PREMIUM. EVER.
The 2 AM Rate Is the Same as the 2 PM Rate.
Facility managers have enough to manage at midnight without wondering whether an after-hours service call will carry a 1.5x or 2x multiplier on top of an already-urgent repair. It will not. The rate you receive at 2 AM on a Sunday is identical to the rate on a Tuesday afternoon. The service call fee ranges from $95 to $150 and is waived when repair work is accepted. Parts and labor are priced the same across all hours and all days.
Our commercial service vehicles carry high-cycle torsion springs, both lift cable sizes, heavy-duty rollers, track hardware for standard commercial sectional door profiles used across Texas industrial construction, jackshaft and trolley operators, and common high-speed door sensor and VFD components. When a part is not on the truck, we restore manual operation same visit and schedule the return within 24 to 48 hours, so your bay runs while we source what is needed.
- Same rate at 2 AM on Sunday as 2 PM on Tuesday. No exceptions.
- High-cycle springs, cables, rollers, and operators stocked on every truck
- Manual operation restored same visit when specialty parts must be ordered
- Insurance documentation: photos, damage assessment, itemized invoice
- One-year labor warranty on all commercial emergency repair work
$0
After-hours premium added to your repair cost
95%+
Commercial emergency calls resolved same visit
24/7
Dispatch every day of the year, including holidays
Texas DPS License #B19847 · Bonded · Insured
AFTER-HOURS EMERGENCY BY FACILITY TYPE
| Attribute | Warehouse Bay | Dealership Service | Retail Back-of-House | Multi-Tenant Industrial |
|---|---|---|---|---|
| Typical repair cost | $450-$1,800 | $350-$1,200 | $300-$900 | $450-$2,000 |
| After-hours premium | None | None | None | None |
| Response time (metro TX) | 14-45 min | 14-45 min | 14-45 min | 14-45 min |
| Bay operable same visit? | 95%+ of calls | 95%+ of calls | 95%+ of calls | 95%+ of calls |
| Est. hourly downtime cost | $1,000-$10,000+ | $500-$3,000+ | $250-$2,000+ | $500-$5,000+ |
Customers, on the work
Texas reviews.
Five-star work, in the customers' own words. No edits, no filters.
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I had “Pros On Call” change the locks on my home that I recently purchased. It was easy to get a hold of them, they made an appointment quickly and did a great job for a fair price. I had them come out about two weeks later and put a deadbolt lock on my front door as well and again - easy to get a hold of, they had to order an aged bronze deadbolt lock 🔐 but once it arrived they came out quickly, did a great job, were neat and it was a fair price. I highly recommend “Pros On Call” for all of your Locksmith needs! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure!!
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This guy come and help me at the last moment and be very professional and fair price
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Josh was amazing! I called him when I was locked out of my car, and he arrived within 20 minutes. He was professional, fast, and had my car unlocked in no time. The whole process was stress free, and his pricing was fair. I really appreciate how quickly he came to help. Highly recommend Josh if you ever need a reliable locksmith!
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Josh was awesome, he came to the rescue and I didn’t have to wait longer than 30 minutes in total. He also was incredibly kind and understanding of my situation. Dropped off my kids, and somehow my key fab went missing! Also gave me a discount!!
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It sucks they charge an inconvenience fee of 49.00. Which I wish you would have mentioned this on our intial call. Transparency would have been to say hey we charge an inconvenience fee. Never once was this mentioned. When we spoke with the representative all she said was the locksmith will call you with a price. Never once did she say we take your payment info so we can charge you an inconvenience fee. If that was mentioned then this would have been handled differently. She made it seem like we need a card on file to help. Then they attempted to debit my card twice for two separate transactions for 49.00. I understand you run a business. But transparency is key. I specifically asked her what I would be charged for never once did she mention this. Lesson learned. Update***she reached out in regards to my Google review. Although I attempted to resolve per phone call. Shameless.
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Great service Ermi took less than 2 minutes. Thank you so much!
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Excellent service and high quality items! Roland was able to get me this key fob AND program it for a great price. Rechargeable fob is a lot more convenient than having to replace the battery every time it dies. Thank you !
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I have been a customer of pros on call for like over 2 years about and have had to call on them about 6 times. I had used several other locksmith in the prior 15 years but once Roland , one of many these pros came over I never use sny other locksmith service. I am very happy with this company I usually asks for Roland because I know him best and I have developed a kinda professional friendship with him but you can't lose no matter who it is that helps you. All top notch pros. I have called days and night. I am elderley snd lost my keys and I had some stolen. I would tell anyone that ask to call this company. You won't find any better. Here are a few keys Roland msde for me. I have 3 cars an a home. I have to locate my home keys do I didn't have the opputunity to take a picture of them but these here are greal examples.
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Super great experience! Roland was very fast at getting to where I was. Overall he did an amazing job! Plus super affordable prices, you can't beat that! 10/10
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Locksmith Roland provided exceptional service at a affordable price point, and I highly recommend both the individual and the company. 💯
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I had Zach come out to the property that I purchased out in Luling, Texas. It’s about 10 acres, and it has a garage with a corroded lock. Out of all the companies I have called, which is roughly 5 to 6. He was able to take my call, head out the next day, and take care of the corroded lock I need fixed on my property. He was extremely professional and helped me by giving me instructions on how to operate the lock as well! I’m in the military and not able to be in the area, so he was very understanding and professional. Highly recommend!
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Josh was amazing!!! Got us back up and running with two new key fobs in less than 30 mins. He definitely knows his business and has the experience. Got a great deal and I will definitely be calling him the next time we are in need of assistance again. Thank you, Josh!
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Josh was a really good technician fast and prompt.... If this ever happens again (hopefully it doesn't )I'll be calling him.
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Zach got to me asap and even called to make sure we were communicating the right location of my truck! Within 10 minutes it was open and running! He’s the man! Thank you so much for the quick turnaround!
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Their response time was great. Orlando did a great job. No replacement parts were needed and repairs took an hour. I was badly disappointed at the high bill, even with a military discount. Maybe that is why I couldn’t get an approximate estimate before Orlando came. Bottom line : good work, too expensive
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Very helpful and super friendly. They were able to unlock my door in minutes at an affordable price! Even offered spare key services!
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Miguel was very professional and efficient in his work he was very easy to work with and quick in doing his job
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The locksmith was quick and very efficient, got me back on the road on no time!
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He was very fast, was able to make me a key and a spare when I was stranded
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Pricing for this service is custom-quoted
Specialty work like this depends on parts, building type, and scope. Call for a precise price or send the details and we will quote within the hour.
Licensed #B19847. Free phone quotes.
FREQUENTLY ASKED QUESTIONS
Do you charge extra for commercial emergency calls after midnight or on weekends?
No. Our commercial emergency rate is the same at 2 AM on a Sunday as it is at 2 PM on a Tuesday. A service call fee of $95 to $150 applies and is waived when repair work is accepted. The repair cost itself carries no after-hours premium. We built this policy specifically for distribution centers and facilities running night shifts - operators should not hesitate to call because they fear a time-of-day surcharge on top of an already-urgent repair.
How fast can you respond to a commercial garage door emergency across Texas?
Median response in Austin, Houston, Dallas-Fort Worth, and San Antonio metro areas runs 14 to 45 minutes, depending on technician proximity at time of call. We dispatch immediately on every commercial call and provide a live ETA. Facilities with a bay completely offline - door stuck closed, truck access blocked, refrigerated trailer cannot dock - receive priority routing over partial-function situations. Rural Texas locations run 2 to 4 hours. When you call, we tell you exactly who is coming and when.
A loading dock door is stuck closed with a trailer still connected. What should we do before you arrive?
Do not attempt to force the door open using the forklift or any equipment - that extends damage to the drum, cables, and header track. Locate the manual release cord (red pull cord hanging from the opener trolley) and pull it down to disconnect the operator from the door. The driver should not attempt to pull the trailer forward if the door is resting on the trailer roof or dock bumpers - this can shear the bottom bar. Call us and we will walk you through safe interim steps while a technician is en route.
What does after-hours commercial garage door repair cost?
Spring replacement on a commercial sectional door: $450 to $900. Cable replacement: $275 to $550. Off-track realignment: $300 to $700. Panel replacement: $400 to $900 per panel. High-speed door sensor or VFD repair: $250 to $600. Rolling steel spring barrel: $500 to $1,200. Combined impact damage with panel, track, and hardware failure: $800 to $2,000. These are the same rates regardless of time of day or day of week. A written quote is provided before any work begins.
Do you carry commercial-grade springs and cables on the truck for after-hours calls?
Yes. Commercial service vehicles carry high-cycle torsion springs (rated 100,000 cycles and above), both commercial lift cable sizes, heavy-duty rollers, track hardware for common commercial sectional door widths, jackshaft and trolley operators, and common high-speed door sensor and VFD components. If your door uses a custom profile, non-standard width, or specialty fabric panel, we restore manual operation same visit and return with matching parts typically within 24 to 48 hours.
Can you document the repair for an insurance claim or purchase order?
Yes. We provide a damage assessment letter, photographs taken before and after, an itemized repair estimate with part numbers and labor hours, and a completed invoice. This satisfies most commercial property insurance adjusters. We can communicate directly with your risk management department or insurer to expedite the claim while emergency repairs proceed. Net-30 billing is available for established commercial accounts.
Is your technician licensed for commercial garage door work in Texas?
Yes. Texas DPS Locksmith License #B19847. We are bonded and insured. All technicians are direct employees of Pros On Call, not contract labor. The license is on the truck for every job and will be shown on request.
Can you service multiple bays or coordinate multiple technicians for a large facility?
Yes. For distribution centers and multi-bay facilities where more than one door is offline simultaneously, we can dispatch parallel technicians to work bays concurrently. Many commercial accounts with multiple Texas locations set up a service agreement so any facility manager can call directly and receive priority dispatch without re-establishing terms on each call. Contact our commercial dispatch line for multi-location account setup.
Request garage door service
Spring repair, opener trouble, off-track doors, and new installs. Same-day service across Texas.
(888) 601-6005Bay Offline at Any Hour? We Dispatch Now.
Texas-licensed technicians, License #B19847. No after-hours premium. 24/7 commercial dispatch every day of the year. Call (888) 601-6005.
Call Now: (888) 601-6005Licensed & Insured · License #B19847 · Average 30-min arrival
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