Annual Operator Service. Done Right.

A full maintenance visit covers drive-system lubrication (chain, belt, or rail), safety sensor cleaning and alignment, force and travel-limit calibration, motor capacitor inspection, hardware tightening, battery backup load test if the unit has one, and remote plus app re-pairing. We run 10 full open-close cycles and hand you a written report before we leave. Most visits take 45-75 minutes.

Once a year for typical residential use (3-8 cycles per day). Twice a year if the garage is your primary home entry and runs 10 or more cycles daily. Before summer in Austin and Central Texas: heat above 130 degrees in the attic stresses plastic gears and motor capacitors, and a pre-summer check catches problems before the hottest months. Before winter in North Texas: cold thickens grease and slows chain movement.

Gear wear, capacitor drift, and sensor contamination build silently. A chain-drive gear set at 60 percent wear feels normal until it strips at the worst moment. A weak capacitor starts the motor slowly, adding heat and shortening the winding life. Annual maintenance catches both at a $89-$149 service call instead of a $300-$500 repair or a $450-$650 full replacement.

Yes, and we do it as a standard step on every maintenance visit for Wi-Fi-equipped operators. We verify the app responds, confirm firmware is current, and re-pair any remote or keypad that has drifted. For older non-Wi-Fi openers, we test and reprogram all remotes in the home during the visit.

We disconnect AC power to simulate an outage, then operate the door through 10 cycles on battery alone. A healthy backup completes all 10 without voltage drop on the motor. A weak battery may complete 3-4 cycles before the motor slows. Texas storms knocked out power for days during the 2021 winter event and during Gulf Coast hurricane seasons. A failing backup you discover during a service call costs $100-$180 to replace. Discovering it during a storm costs your family entry to the house.

Operator maintenance and spring balance are related but separate. If your door is out of balance (springs holding the wrong tension), the motor strains every cycle regardless of how well it is maintained. We check balance on every visit and flag it if the door drifts when released mid-travel. Addressing a spring issue before it kills the motor saves $400-$600 versus replacing both at once.

Yes. Pros On Call holds Texas DPS Locksmith License #B19847. We have operated in Austin and 36 Texas markets since 2010. Every technician who arrives at your home is a direct employee of Pros On Call, bonded and insured, not a contracted call-center dispatch.