- Texas License #B19847
- Google Rating 4.9 / 5
- Family Owned Since 2010
- Texas Cities 36
- Dispatch 24/7 Statewide
- Licensed Bonded, Insured
WHAT WE FIX AT YOUR PROPERTY
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Gate Stuck Open
A real security exposure for the property. Most operators default open on a fault; a faulted sensor is the usual cause.
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Gate Stuck Closed
Residents blocked from entry. Same-day dispatch, coordinated directly with your leasing office.
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High-Cycle Motor and Board Wear
Hundreds of cycles a day wears motors and boards years faster than a home gate.
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Loop Detector and Photo Eye Faults
The most common cause of a gate that will not close, or that opens for the wrong vehicle.
HOW APARTMENT GATE SERVICE WORKS
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Call or Submit a Work Order
Tell us the property and what the gate is doing. We route the right parts before dispatch.
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Technician Dispatched
Coordinates directly with your leasing office or management company on arrival and access.
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On-Site Diagnosis and Quote
Full operator cycle test and a written quote before any work begins.
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Work Completed, Documented
Repair finished with documentation ready for your property's maintenance file.
WHY APARTMENT GATES FAIL FASTER THAN HOME GATES
A Property Gate Cycles Hundreds of Times a Day. A Home Gate Cycles a Handful.
An apartment entry gate, from a dense corridor like The Domain in North Austin to a smaller Round Rock property, can cycle hundreds of times a day between residents, visitors, and deliveries. A home driveway gate cycles a handful of times. That difference in duty cycle means a commercial-grade operator at an apartment property hits its mechanical limits in 7 to 10 years, materially faster than the 10 to 15 year residential figure, even on hardware built for continuous duty.
The compounding problem is what happens between service calls. When a gate faults and starts sticking open, property managers often deliberately latch it open rather than risk the operator striking a resident's car mid-cycle. That is the right immediate call, but it leaves the property's access control gap open until the underlying photo eye, loop detector, or limit switch is actually repaired, which is exactly why a maintenance contract catches these faults on a schedule instead of waiting for a resident complaint. Apartment complexes are UL 325 Class II operators by definition, the class covering multi-family housing of five or more units, and Class II carries the same monitored entrapment-protection requirements as any commercial installation.
- 7 to 10 years typical operator life at apartment cycle counts, versus 10 to 15 at a home
- Latching a faulting gate open avoids vehicle strikes but leaves the access gap open
- UL 325 Class II: the operator class covering multi-family housing of five or more units
7 to 10 Years
Typical apartment-duty gate operator lifespan
Quarterly
Recommended service cadence at apartment cycle counts
Pros On Call, 6901 N Lamar Blvd Ste 137, Austin, TX 78752. Texas DPS License #B19847. Regulated by the Texas Department of Public Safety.
ONE-TIME REPAIR OR A MAINTENANCE CONTRACT?
| Factor | One-Time Repair | Maintenance Contract |
|---|---|---|
| Typical cost | $130 to $1,500 per repair | $600 to $2,000 per gate, per year |
| Response priority | Standard dispatch queue | Priority scheduling |
| Documentation for liability files | Invoice on request | Standing maintenance record |
| Best fit | Occasional issues | Chronic complaints or high-cycle gates |
Customers, on the work
Texas reviews.
Five-star work, in the customers' own words. No edits, no filters.
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I had “Pros On Call” change the locks on my home that I recently purchased. It was easy to get a hold of them, they made an appointment quickly and did a great job for a fair price. I had them come out about two weeks later and put a deadbolt lock on my front door as well and again - easy to get a hold of, they had to order an aged bronze deadbolt lock 🔐 but once it arrived they came out quickly, did a great job, were neat and it was a fair price. I highly recommend “Pros On Call” for all of your Locksmith needs! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure!!
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This guy come and help me at the last moment and be very professional and fair price
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Josh was amazing! I called him when I was locked out of my car, and he arrived within 20 minutes. He was professional, fast, and had my car unlocked in no time. The whole process was stress free, and his pricing was fair. I really appreciate how quickly he came to help. Highly recommend Josh if you ever need a reliable locksmith!
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Josh was awesome, he came to the rescue and I didn’t have to wait longer than 30 minutes in total. He also was incredibly kind and understanding of my situation. Dropped off my kids, and somehow my key fab went missing! Also gave me a discount!!
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It sucks they charge an inconvenience fee of 49.00. Which I wish you would have mentioned this on our intial call. Transparency would have been to say hey we charge an inconvenience fee. Never once was this mentioned. When we spoke with the representative all she said was the locksmith will call you with a price. Never once did she say we take your payment info so we can charge you an inconvenience fee. If that was mentioned then this would have been handled differently. She made it seem like we need a card on file to help. Then they attempted to debit my card twice for two separate transactions for 49.00. I understand you run a business. But transparency is key. I specifically asked her what I would be charged for never once did she mention this. Lesson learned. Update***she reached out in regards to my Google review. Although I attempted to resolve per phone call. Shameless.
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Great service Ermi took less than 2 minutes. Thank you so much!
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Excellent service and high quality items! Roland was able to get me this key fob AND program it for a great price. Rechargeable fob is a lot more convenient than having to replace the battery every time it dies. Thank you !
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I have been a customer of pros on call for like over 2 years about and have had to call on them about 6 times. I had used several other locksmith in the prior 15 years but once Roland , one of many these pros came over I never use sny other locksmith service. I am very happy with this company I usually asks for Roland because I know him best and I have developed a kinda professional friendship with him but you can't lose no matter who it is that helps you. All top notch pros. I have called days and night. I am elderley snd lost my keys and I had some stolen. I would tell anyone that ask to call this company. You won't find any better. Here are a few keys Roland msde for me. I have 3 cars an a home. I have to locate my home keys do I didn't have the opputunity to take a picture of them but these here are greal examples.
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Super great experience! Roland was very fast at getting to where I was. Overall he did an amazing job! Plus super affordable prices, you can't beat that! 10/10
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Locksmith Roland provided exceptional service at a affordable price point, and I highly recommend both the individual and the company. 💯
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I had Zach come out to the property that I purchased out in Luling, Texas. It’s about 10 acres, and it has a garage with a corroded lock. Out of all the companies I have called, which is roughly 5 to 6. He was able to take my call, head out the next day, and take care of the corroded lock I need fixed on my property. He was extremely professional and helped me by giving me instructions on how to operate the lock as well! I’m in the military and not able to be in the area, so he was very understanding and professional. Highly recommend!
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Josh was amazing!!! Got us back up and running with two new key fobs in less than 30 mins. He definitely knows his business and has the experience. Got a great deal and I will definitely be calling him the next time we are in need of assistance again. Thank you, Josh!
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Josh was a really good technician fast and prompt.... If this ever happens again (hopefully it doesn't )I'll be calling him.
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Zach got to me asap and even called to make sure we were communicating the right location of my truck! Within 10 minutes it was open and running! He’s the man! Thank you so much for the quick turnaround!
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Their response time was great. Orlando did a great job. No replacement parts were needed and repairs took an hour. I was badly disappointed at the high bill, even with a military discount. Maybe that is why I couldn’t get an approximate estimate before Orlando came. Bottom line : good work, too expensive
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Very helpful and super friendly. They were able to unlock my door in minutes at an affordable price! Even offered spare key services!
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Miguel was very professional and efficient in his work he was very easy to work with and quick in doing his job
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The locksmith was quick and very efficient, got me back on the road on no time!
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He was very fast, was able to make me a key and a spare when I was stranded
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Apartment Gate Repair Pricing
Prices below are estimates. Final cost is confirmed on-site after inspection.
- Gate Service Call / Diagnostic Fee From $250 / per visit, commercial
Diagnostic visit to identify the cause of a gate or opener problem at a commercial or apartment property.
Estimate - Gate Opener Repair (Labor and Parts) From $130
Diagnose and repair a gate opener issue covering motor, board, sensor, or gear work.
Estimate - Commercial Gate Maintenance Visit From $150 / per gate per visit
Single preventive maintenance visit for a commercial, apartment, or HOA gate.
Estimate - Commercial Gate Maintenance Contract From $600 / per gate per year
Annual preventive maintenance contract for a commercial, apartment, or HOA gate.
Estimate
Cancellation: $49 fee if a technician is dispatched and arrives on-site. Out-of-area: $50 surcharge for job sites 30+ miles from our shop. Sales tax: 8.25% applies to most services (excludes vehicle lockouts).
Prices effective 2026. Final pricing confirmed on-site after inspection.
Managing more than one property? See the full commercial maintenance contract pricing on the commercial gate page.
FREQUENTLY ASKED QUESTIONS
Why is our apartment gate always stuck open?
Many gate operators are configured to fail toward an open, accessible state on a power loss or a monitored-sensor fault, so people are not locked in. Whether yours does depends on how the operator's power-fail setting was configured at installation. The two most common triggers are a faulted photo eye reading a false obstruction or a stuck vehicle loop detector holding the open command. It is also common for a property to deliberately latch a faulting gate open rather than risk it striking a resident's car, which fixes the immediate liability but leaves the security gap open until the underlying fault is repaired.
Why does our apartment gate hesitate or stop partway through its cycle?
On a high-cycle commercial operator, cycling hundreds of times a day versus a handful at a home, limit switches and force settings drift out of adjustment faster than on a residential gate. A gate that stops at the same spot every cycle almost always means a limit-switch or force-setting service call, not a full motor failure. Forcing a gate that is reversing at a consistent point burns out the motor faster, since the operator is fighting a mechanical bind rather than a random obstruction.
What does it cost to put my apartment property's gate on a maintenance contract?
A single preventive maintenance visit runs $150 to $400 per gate. An annual contract runs $600 to $2,000 per gate per year, and typically includes consumables like lubricant, fuses, and batteries, with additional repair work billed at standard rates. For a single-property decision this is usually the better economics than repeated one-time service calls once a gate is cycling hundreds of times daily; see our full commercial maintenance contract pricing on the commercial gate page for the facilities-budget view across multiple sites.
See commercial maintenance contract pricingDo you service apartment properties outside The Domain in North Austin?
Yes. The Domain corridor in North Austin is one of the densest apartment markets we service, and we cover Round Rock, Pflugerville, Cedar Park, and Austin broadly, alongside statewide dispatch across all 36 Texas cities we serve. Call (888) 601-6005 and we confirm your property's area and coordinate directly with your leasing office or management company.
Who is responsible when an apartment complex gate is broken?
The property owner or management company is generally responsible for maintaining a functioning entry gate once they are on notice of the problem, and for making the repair within a reasonable time. This is a general statement of how these situations are typically handled, not legal advice for your specific property or lease; a property manager with a specific liability question should consult the property's own counsel or insurer.
Can a broken gate make an apartment complex liable if something happens?
It can, under a negligent-security theory when an incident occurs on the property and the gate was known to be broken and left unrepaired. Attorneys who handle these cases generally point to the same practical takeaway for property managers: repair a broken gate the same week it is reported, and keep a paper trail (work orders, invoices, and photos) showing the repair timeline. This is a general description of how courts have approached these cases, not legal advice for your specific situation.
What insurance documentation should I keep on file for our gate vendor?
Request and keep a current certificate of general liability insurance on file, one that names your property and shows coverage active on the work date, plus proof of workers' compensation coverage for the crew performing the work. This is the standard due-diligence documentation a property's insurer or ownership group will ask for during an audit or after an incident. COI provided on request.
Request commercial gate service
Apartment, HOA, and commercial gate repair, installation, and maintenance contracts. We coordinate directly with management.
(888) 601-6005Gate Down at Your Property? We Coordinate With Management.
Texas-licensed technicians, License #B19847, statewide across all 36 Texas cities. Call now.
Call Now: (888) 601-6005Licensed & Insured · License #B19847 · 24/7 Statewide Dispatch
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