- Texas License #B19847
- Google Rating 4.9 / 5
- Family Owned Since 2010
- Texas Cities 36
- Dispatch 24/7 Statewide
- Licensed Bonded, Insured
WHAT WE FIX AT YOUR COMMUNITY ENTRANCE
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Gate Stuck Open or Closed
A stuck-open community gate is a real security exposure, not just an inconvenience. A faulted photo eye or stuck loop detector is the usual cause either way.
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Keypad and Remote Issues
Resident keypad and remote troubleshooting, activation only. Need telephone entry, monitored access, or entry logging? See our access control services.
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Barrier Arm Service
Some communities run a barrier arm at a secondary vehicle entrance. Full barrier arm depth lives on our commercial gate page.
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Quarterly Maintenance and Safety Testing
Documented safety testing on a schedule built for community entrances that cycle far more than a home driveway gate.
HOW HOA GATE SERVICE WORKS
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Board or Management Requests Service
Tell us the community and what the gate is doing. We route facility-scale parts before dispatch.
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Technician Dispatched
Statewide dispatch, all 36 Texas cities, with parts sized for a common-element community gate.
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On-Site Assessment, Written Quote
Full operator cycle test and a written quote suitable for board approval before any work begins.
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Work Completed, Safety Tested
Entrapment devices verified per UL 325 and documented, liability protection for the board on file.
WHO MAINTAINS THE COMMUNITY ENTRY GATE
The Entrance Gate Is a Common Element. A Homeowner's Own Gate Is Not.
The two cases are distinct. The community entrance gate, the one every resident and visitor passes through, is a common element that the HOA maintains from dues, typically through a service contract with a vendor. A gate on an individual homeowner's own lot, a private driveway gate for example, is that homeowner's responsibility, not the association's. Boards in growth corridors like McKinney and the wider DFW area field this question constantly as new sections come online, and having the answer in writing for the community's own records heads off a repeat conversation at the next annual meeting.
A gated community's entrance gate is a UL 325 Class II vehicular gate operator by definition, the class covering commercial locations and multi-family housing of five or more units, which is the same class an apartment complex falls under. Class II carries the same monitored entrapment-protection requirements as any commercial installation: two independent, monitored entrapment protection devices at each entrapment zone, verified by the operator on every cycle. That monitoring requirement is exactly why a documented quarterly visit, not a wait-for-the-complaint approach, is the standard a board should hold its vendor to.
- Community entrance: HOA-maintained common element, funded from dues
- Individual homeowner's own lot gate: that homeowner's responsibility
- UL 325 Class II: the operator class covering gated communities and multi-family housing
Quarterly
Recommended service cadence for high-cycle community gates
Pros On Call, 6901 N Lamar Blvd Ste 137, Austin, TX 78752. Texas DPS License #B19847. Regulated by the Texas Department of Public Safety.
HOA APPROVAL AND YOUR GATE VENDOR
Two Separate Approvals, and a Vendor Who Can Prepare Both
A city permit and HOA approval are two separate approvals, and a project can need both. The city permit confirms the gate meets building and electrical code. HOA approval confirms it meets the community's design standards. One does not substitute for the other, and an HOA can require removal of a gate that holds a valid city permit but never went through architectural review. Texas cities differ on when a driveway gate needs a permit, so check the local jurisdiction alongside the HOA process.
What the ARC Submittal Typically Needs
- Material, color, height, width, and style of the gate
- A site diagram showing setback from the street
- Photos of the gate, keypad, and operator housing in context
City Permit vs. HOA Approval
- City permit: confirms code compliance for the installation
- HOA approval: confirms it meets community design standards
- Neither substitutes for the other; both can be required
We prepare the submittal package, drawings, materials list, and photos included, so your board or ARC has what it needs to review the request without a second round of questions.
WHAT A MAINTENANCE CONTRACT COVERS
| Factor | Reactive Repair Only | Quarterly Maintenance Contract |
|---|---|---|
| Typical annual cost per gate | $130 to $1,500 per repair, as needed | $600 to $2,000 per gate, per year |
| Documented safety testing | Only if requested | Every visit, standard |
| Priority response | Standard dispatch queue | Priority scheduling |
| Board liability protection | Invoice on request | Standing maintenance record for board files |
Customers, on the work
Texas reviews.
Five-star work, in the customers' own words. No edits, no filters.
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I had “Pros On Call” change the locks on my home that I recently purchased. It was easy to get a hold of them, they made an appointment quickly and did a great job for a fair price. I had them come out about two weeks later and put a deadbolt lock on my front door as well and again - easy to get a hold of, they had to order an aged bronze deadbolt lock 🔐 but once it arrived they came out quickly, did a great job, were neat and it was a fair price. I highly recommend “Pros On Call” for all of your Locksmith needs! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure!!
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This guy come and help me at the last moment and be very professional and fair price
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Josh was amazing! I called him when I was locked out of my car, and he arrived within 20 minutes. He was professional, fast, and had my car unlocked in no time. The whole process was stress free, and his pricing was fair. I really appreciate how quickly he came to help. Highly recommend Josh if you ever need a reliable locksmith!
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Josh was awesome, he came to the rescue and I didn’t have to wait longer than 30 minutes in total. He also was incredibly kind and understanding of my situation. Dropped off my kids, and somehow my key fab went missing! Also gave me a discount!!
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It sucks they charge an inconvenience fee of 49.00. Which I wish you would have mentioned this on our intial call. Transparency would have been to say hey we charge an inconvenience fee. Never once was this mentioned. When we spoke with the representative all she said was the locksmith will call you with a price. Never once did she say we take your payment info so we can charge you an inconvenience fee. If that was mentioned then this would have been handled differently. She made it seem like we need a card on file to help. Then they attempted to debit my card twice for two separate transactions for 49.00. I understand you run a business. But transparency is key. I specifically asked her what I would be charged for never once did she mention this. Lesson learned. Update***she reached out in regards to my Google review. Although I attempted to resolve per phone call. Shameless.
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Great service Ermi took less than 2 minutes. Thank you so much!
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Excellent service and high quality items! Roland was able to get me this key fob AND program it for a great price. Rechargeable fob is a lot more convenient than having to replace the battery every time it dies. Thank you !
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I have been a customer of pros on call for like over 2 years about and have had to call on them about 6 times. I had used several other locksmith in the prior 15 years but once Roland , one of many these pros came over I never use sny other locksmith service. I am very happy with this company I usually asks for Roland because I know him best and I have developed a kinda professional friendship with him but you can't lose no matter who it is that helps you. All top notch pros. I have called days and night. I am elderley snd lost my keys and I had some stolen. I would tell anyone that ask to call this company. You won't find any better. Here are a few keys Roland msde for me. I have 3 cars an a home. I have to locate my home keys do I didn't have the opputunity to take a picture of them but these here are greal examples.
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Super great experience! Roland was very fast at getting to where I was. Overall he did an amazing job! Plus super affordable prices, you can't beat that! 10/10
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Locksmith Roland provided exceptional service at a affordable price point, and I highly recommend both the individual and the company. 💯
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I had Zach come out to the property that I purchased out in Luling, Texas. It’s about 10 acres, and it has a garage with a corroded lock. Out of all the companies I have called, which is roughly 5 to 6. He was able to take my call, head out the next day, and take care of the corroded lock I need fixed on my property. He was extremely professional and helped me by giving me instructions on how to operate the lock as well! I’m in the military and not able to be in the area, so he was very understanding and professional. Highly recommend!
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Josh was amazing!!! Got us back up and running with two new key fobs in less than 30 mins. He definitely knows his business and has the experience. Got a great deal and I will definitely be calling him the next time we are in need of assistance again. Thank you, Josh!
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Josh was a really good technician fast and prompt.... If this ever happens again (hopefully it doesn't )I'll be calling him.
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Zach got to me asap and even called to make sure we were communicating the right location of my truck! Within 10 minutes it was open and running! He’s the man! Thank you so much for the quick turnaround!
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Their response time was great. Orlando did a great job. No replacement parts were needed and repairs took an hour. I was badly disappointed at the high bill, even with a military discount. Maybe that is why I couldn’t get an approximate estimate before Orlando came. Bottom line : good work, too expensive
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Very helpful and super friendly. They were able to unlock my door in minutes at an affordable price! Even offered spare key services!
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Miguel was very professional and efficient in his work he was very easy to work with and quick in doing his job
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The locksmith was quick and very efficient, got me back on the road on no time!
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He was very fast, was able to make me a key and a spare when I was stranded
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HOA Gate Service Pricing
Prices below are estimates. Final cost is confirmed on-site after inspection.
- Gate Service Call / Diagnostic Fee From $250 / per visit, commercial
Diagnostic visit to identify the cause of a gate or opener problem at a commercial or apartment property.
Estimate - Commercial Gate Maintenance Visit From $150 / per gate per visit
Single preventive maintenance visit for a commercial, apartment, or HOA gate.
Estimate - Commercial Gate Maintenance Contract From $600 / per gate per year
Annual preventive maintenance contract for a commercial, apartment, or HOA gate.
Estimate
Cancellation: $49 fee if a technician is dispatched and arrives on-site. Out-of-area: $50 surcharge for job sites 30+ miles from our shop. Sales tax: 8.25% applies to most services (excludes vehicle lockouts).
Prices effective 2026. Final pricing confirmed on-site after inspection.
See the full commercial maintenance contract pricing on the commercial gate page.
FREQUENTLY ASKED QUESTIONS
Why is our community entry gate always stuck open?
Many gate operators are configured to fail toward an open, accessible state on a power loss or a monitored-sensor fault, so people are not locked in. Whether yours does depends on how the operator's power-fail setting was configured at installation. The two most common triggers are a faulted photo eye reading a false obstruction or a stuck vehicle loop detector holding the open command. For a board, this is more than an inconvenience: a community entrance left stuck open for an extended period is the kind of condition attorneys who handle premises-liability cases point to as negligent-security evidence if an incident happens on the property, so it is worth same-day dispatch rather than waiting for a resident complaint.
What does a quarterly HOA gate maintenance visit include?
The same technical checklist as any commercial gate visit: lubrication of hinges, chain, rollers, and wheels; hardware tightening and weld inspection; photo eye and edge sensor testing; force and limit verification; a battery load test; a loop detector check; and a rust and sag inspection of the panel. Every visit is delivered with board-ready documentation, the paperwork a board needs for its own liability and budget records.
See the general commercial maintenance checklistHow much does an HOA gate maintenance contract cost?
A single preventive maintenance visit runs $150 to $400 per gate. An annual contract runs $600 to $2,000 per gate per year, and typically includes consumables like lubricant, fuses, and batteries, with additional repair work billed at standard rates. For a community entrance cycling far more than a home driveway gate, this is usually better economics than repeated one-time service calls once faults become chronic.
Do you service HOA and gated communities outside McKinney?
Yes. Allen, Prosper, and Celina are among the fastest-growing HOA and gated-community corridors in North Texas, and we run our DFW dispatch to cover that growth alongside McKinney, Frisco, Plano, and Irving, plus statewide dispatch across all 36 Texas cities we serve. Call (888) 601-6005 and we confirm your community's service window.
Do I need HOA approval to install a driveway gate?
In virtually every HOA, yes. Anything visible from the street typically goes through the architectural review committee before you order materials. The application usually needs drawings, materials, colors, height, setback, and photos of the gate and keypad location. Installing first, before approval, invites recurring fines and can force removal, so get the HOA decision before ordering. A vendor experienced with community gates can prepare that submittal package for you.
What do I submit to my HOA to get a gate approved?
A typical architectural review committee submittal covers the gate's material, color, height, width, and style; a site diagram showing setback from the street; and photos of the location, including the gate itself, the keypad, and the operator housing. Get this settled with the HOA before ordering, since the review step is the one most likely to change the spec.
Who is responsible for maintaining the entry gate in a gated community?
It depends on which gate. The community entrance gate is a common element that the HOA maintains from dues, typically through a service contract. A gate on an individual homeowner's own lot, a private driveway gate for example, is that homeowner's responsibility, not the association's. Boards fielding this question from residents usually need it in writing for the community's own records.
What should our HOA board ask for before approving a gate vendor?
Ask for a current certificate of general liability insurance, one that names your community and shows coverage active on the work date, plus proof of workers' compensation coverage for the crew performing the work. Request it alongside the vendor's quote so the board can keep it in the community's records. That is the standard due-diligence documentation a board should require of any vendor working on common-element equipment. COI provided on request.
Request commercial gate service
Apartment, HOA, and commercial gate repair, installation, and maintenance contracts. We coordinate directly with management.
(888) 601-6005Community Gate Down? We Send Board-Ready Quotes.
Texas-licensed technicians, License #B19847, statewide across all 36 Texas cities. Call now.
Call Now: (888) 601-6005Licensed & Insured · License #B19847 · 24/7 Statewide Dispatch
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