- Texas License #B19847
- Google Rating 4.9 / 5
- Family Owned Since 2010
- Texas Cities 36
- Dispatch 24/7 Statewide
- Licensed Bonded, Insured
IS THIS A GATE EMERGENCY?
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Stop. Call 911.
A person, animal, or vehicle is trapped or pinned by the gate, or someone is hurt. Call 911 first, then call us.
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Call Us Now: Stuck Open
No one is hurt, but a gate stuck open is a real security exposure. Keep the area clear and call for same-day dispatch.
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Call Us Now: Stuck Closed
No one is hurt, but a vehicle is trapped inside or outside the property. Call for same-day dispatch.
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Not an Emergency: Schedule Service
The gate is slow, noisy, or intermittently balky but still operates safely. Schedule a standard repair visit.
WHAT TO DO RIGHT NOW
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Check for Anyone or Anything Trapped
If a person, animal, or vehicle is trapped or pinned by the gate, or anyone is hurt, call 911 immediately. Then call Pros On Call.
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Never Force or Bypass the Sensors
Do not force the gate past a fault or disconnect its photo eye or edge sensor to make it move. That defeats UL 325 entrapment protection.
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Stuck Open? Call for Same-Day Dispatch
Keep the area clear and call Pros On Call. A stuck-open gate is a real security exposure worth same-day dispatch, not a wait-and-see.
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Technician Diagnoses and Repairs On-Site
A technician diagnoses the actual fault, repairs it, and verifies every safety sensor before leaving.
WHY GATES FAIL OPEN OR CLOSED
A Stuck Gate Is Often the System Doing What It Was Built To Do
Many gate operators are configured to fail toward an open, accessible state on a power loss or a monitored-sensor fault, so people are not locked in. Whether yours does depends on how the operator's power-fail setting was configured at installation. A gate that is stuck open right after a storm knocked out power is very often that fail-safe behavior working correctly, not a broken part. That does not make it safe to leave: an open gate is a real security exposure and still needs same-day attention.
When a gate is stuck closed instead, the two most common non-injury causes are a faulted photo eye and a stuck vehicle loop detector. A close-side photo eye reads dust, spider webs, morning dew, or storm debris as an obstruction and refuses to let the operator close as its safety response, the same pattern LiftMaster's diagnostic display logs as error code 70 and every other brand logs under its own fault code. A stuck loop detector under the driveway can hold the gate the same way. Neither is an emergency fix a homeowner should attempt; both are a diagnose-and-clear visit.
In Stone Oak on San Antonio's North Side, gated subdivisions see this exact photo-eye pattern after almost every hard freeze or thunderstorm, since morning dew and wind-blown debris are the two most common triggers. After power returns, some control boards need a full reset, and Texas storm season can put a surge through the loop detector or the board itself. A surge-damaged control board typically runs $135 to $400 to replace, and a surge protector on the operator's circuit is cheap insurance against that repeat bill.
- Configurable fail-safe: many operators are configured to open, not lock in, on a power loss
- Faulted photo eye: the leading cause of a gate stuck closed, not a broken part
- Stuck vehicle loop detector: another frequent non-injury stuck-closed cause
2 Devices
UL 325 requires a minimum of two independent entrapment protection means for every entrapment zone
Pros On Call, 6901 N Lamar Blvd Ste 137, Austin, TX 78752. Texas DPS License #B19847. Regulated by the Texas Department of Public Safety.
Customers, on the work
Texas reviews.
Five-star work, in the customers' own words. No edits, no filters.
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I had “Pros On Call” change the locks on my home that I recently purchased. It was easy to get a hold of them, they made an appointment quickly and did a great job for a fair price. I had them come out about two weeks later and put a deadbolt lock on my front door as well and again - easy to get a hold of, they had to order an aged bronze deadbolt lock 🔐 but once it arrived they came out quickly, did a great job, were neat and it was a fair price. I highly recommend “Pros On Call” for all of your Locksmith needs! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure!!
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This guy come and help me at the last moment and be very professional and fair price
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Josh was amazing! I called him when I was locked out of my car, and he arrived within 20 minutes. He was professional, fast, and had my car unlocked in no time. The whole process was stress free, and his pricing was fair. I really appreciate how quickly he came to help. Highly recommend Josh if you ever need a reliable locksmith!
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Josh was awesome, he came to the rescue and I didn’t have to wait longer than 30 minutes in total. He also was incredibly kind and understanding of my situation. Dropped off my kids, and somehow my key fab went missing! Also gave me a discount!!
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It sucks they charge an inconvenience fee of 49.00. Which I wish you would have mentioned this on our intial call. Transparency would have been to say hey we charge an inconvenience fee. Never once was this mentioned. When we spoke with the representative all she said was the locksmith will call you with a price. Never once did she say we take your payment info so we can charge you an inconvenience fee. If that was mentioned then this would have been handled differently. She made it seem like we need a card on file to help. Then they attempted to debit my card twice for two separate transactions for 49.00. I understand you run a business. But transparency is key. I specifically asked her what I would be charged for never once did she mention this. Lesson learned. Update***she reached out in regards to my Google review. Although I attempted to resolve per phone call. Shameless.
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Great service Ermi took less than 2 minutes. Thank you so much!
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Excellent service and high quality items! Roland was able to get me this key fob AND program it for a great price. Rechargeable fob is a lot more convenient than having to replace the battery every time it dies. Thank you !
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I have been a customer of pros on call for like over 2 years about and have had to call on them about 6 times. I had used several other locksmith in the prior 15 years but once Roland , one of many these pros came over I never use sny other locksmith service. I am very happy with this company I usually asks for Roland because I know him best and I have developed a kinda professional friendship with him but you can't lose no matter who it is that helps you. All top notch pros. I have called days and night. I am elderley snd lost my keys and I had some stolen. I would tell anyone that ask to call this company. You won't find any better. Here are a few keys Roland msde for me. I have 3 cars an a home. I have to locate my home keys do I didn't have the opputunity to take a picture of them but these here are greal examples.
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Super great experience! Roland was very fast at getting to where I was. Overall he did an amazing job! Plus super affordable prices, you can't beat that! 10/10
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Locksmith Roland provided exceptional service at a affordable price point, and I highly recommend both the individual and the company. 💯
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I had Zach come out to the property that I purchased out in Luling, Texas. It’s about 10 acres, and it has a garage with a corroded lock. Out of all the companies I have called, which is roughly 5 to 6. He was able to take my call, head out the next day, and take care of the corroded lock I need fixed on my property. He was extremely professional and helped me by giving me instructions on how to operate the lock as well! I’m in the military and not able to be in the area, so he was very understanding and professional. Highly recommend!
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Josh was amazing!!! Got us back up and running with two new key fobs in less than 30 mins. He definitely knows his business and has the experience. Got a great deal and I will definitely be calling him the next time we are in need of assistance again. Thank you, Josh!
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Josh was a really good technician fast and prompt.... If this ever happens again (hopefully it doesn't )I'll be calling him.
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Zach got to me asap and even called to make sure we were communicating the right location of my truck! Within 10 minutes it was open and running! He’s the man! Thank you so much for the quick turnaround!
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Their response time was great. Orlando did a great job. No replacement parts were needed and repairs took an hour. I was badly disappointed at the high bill, even with a military discount. Maybe that is why I couldn’t get an approximate estimate before Orlando came. Bottom line : good work, too expensive
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Very helpful and super friendly. They were able to unlock my door in minutes at an affordable price! Even offered spare key services!
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Miguel was very professional and efficient in his work he was very easy to work with and quick in doing his job
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The locksmith was quick and very efficient, got me back on the road on no time!
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He was very fast, was able to make me a key and a spare when I was stranded
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Emergency Gate Repair Pricing
Prices below are estimates. Final cost is confirmed on-site after inspection.
- Gate Service Call / Diagnostic Fee From $75 / per visit, residential
Diagnostic visit to identify the cause of a gate or opener problem.
Estimate - Gate Opener Repair (Labor and Parts) From $130
Diagnose and repair a gate opener issue covering motor, board, sensor, or gear work.
Estimate - Emergency / After-Hours Service Premium From $50 / added on top of standard rates
Premium added to standard rates for after-hours, weekend, or holiday dispatch.
Estimate
Cancellation: $49 fee if a technician is dispatched and arrives on-site. Out-of-area: $50 surcharge for job sites 30+ miles from our shop. Sales tax: 8.25% applies to most services (excludes vehicle lockouts).
Prices effective 2026. Final pricing confirmed on-site after inspection.
FREQUENTLY ASKED QUESTIONS
What should I do if someone or something is trapped by my gate?
Call 911 immediately if a person, animal, or vehicle is trapped or pinned by the gate, or if anyone is hurt. Then call Pros On Call. Never try to force the gate free yourself. Automatic gate operators are built around entrapment protection standards precisely because a moving gate around cars, pets, and kids is genuinely dangerous, and forcing a jammed gate can make an entrapment worse, not better.
Why did my gate stop working after a power outage?
Many gate operators are configured to fail toward an open, accessible state on a power loss or a monitored-sensor fault, so people are not locked in. Whether yours does depends on how the operator's power-fail setting was configured at installation. Once power returns, some control boards need a full reset: power down at the breaker, wait about 30 seconds, then restore power and run a complete open-close cycle. Texas storm season also takes out loop detectors and control boards through power surges, and a surge-damaged board typically runs $135 to $400 to replace. A surge protector on the operator's power circuit is cheap insurance against that repeat bill.
My gate keeps clicking when I press the remote, should I keep trying?
No. Clicking with no movement usually points to a dead or deeply discharged battery, a failed start capacitor, or a jammed drive gear, and repeatedly mashing the remote just heats the motor without fixing the underlying fault. Stop pressing it, and call instead. Motor and drivetrain repairs on a gate opener typically run $130 to $1,500 depending on what failed, and we diagnose before we quote.
Will Pros On Call bypass a stuck sensor to get my gate moving faster?
No, never. Bypassing, jumpering, or disconnecting a photo eye or edge sensor defeats the monitored entrapment protection every gate operator manufactured since January 2016 is required to run, and it creates a real injury risk around a moving gate. We diagnose and fix the actual fault, whether that is a dirty lens, a bad connection, or a failed sensor, instead of disabling the safety device that is doing its job.
Do gate repair companies charge a service call fee?
Most do, Pros On Call included. A standard diagnostic visit runs $75 to $175 for a residential property, and it's often credited toward the repair if you move forward. After-hours, weekend, or holiday emergency dispatch adds $50 to $250 on top of standard rates. We would rather state that plainly here than have you find it on an invoice.
Do you dispatch for gate emergencies around San Antonio?
Yes. San Antonio is one of our busiest metro clusters, alongside New Braunfels and Schertz, and we run statewide dispatch across all 36 Texas cities we serve. Gated subdivisions from Stone Oak to the exurbs around Boerne call us for the same stuck-open and stuck-closed emergencies this page covers. Call (888) 601-6005 and we confirm your area and the next available window immediately.
Is Pros On Call insured for after-hours emergency gate work?
Yes. A certificate of general liability insurance is available on request, the same as for any licensed service call regardless of the hour. Automated gates are several-hundred-pound moving machines operating around cars and children, and insurance coverage matters just as much at 2am as it does at 2pm.
Request gate service
Gate stuck, opener dead, or ready to automate a gate. Statewide dispatch, all 36 Texas cities.
(888) 601-6005Gate Stuck? We Dispatch Statewide, Any Hour.
Texas-licensed technicians, License #B19847, statewide across all 36 Texas cities. After-hours emergency dispatch adds $50 to $250 on top of standard rates, stated plainly up front. Call now.
Call Now: (888) 601-6005Licensed & Insured · License #B19847 · 24/7 Statewide Dispatch
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