Gate Stuck Open or Closed? We Dispatch Now.

Call 911 immediately if a person, animal, or vehicle is trapped or pinned by the gate, or if anyone is hurt. Then call Pros On Call. Never try to force the gate free yourself. Automatic gate operators are built around entrapment protection standards precisely because a moving gate around cars, pets, and kids is genuinely dangerous, and forcing a jammed gate can make an entrapment worse, not better.

Many gate operators are configured to fail toward an open, accessible state on a power loss or a monitored-sensor fault, so people are not locked in. Whether yours does depends on how the operator's power-fail setting was configured at installation. Once power returns, some control boards need a full reset: power down at the breaker, wait about 30 seconds, then restore power and run a complete open-close cycle. Texas storm season also takes out loop detectors and control boards through power surges, and a surge-damaged board typically runs $135 to $400 to replace. A surge protector on the operator's power circuit is cheap insurance against that repeat bill.

No. Clicking with no movement usually points to a dead or deeply discharged battery, a failed start capacitor, or a jammed drive gear, and repeatedly mashing the remote just heats the motor without fixing the underlying fault. Stop pressing it, and call instead. Motor and drivetrain repairs on a gate opener typically run $130 to $1,500 depending on what failed, and we diagnose before we quote.

No, never. Bypassing, jumpering, or disconnecting a photo eye or edge sensor defeats the monitored entrapment protection every gate operator manufactured since January 2016 is required to run, and it creates a real injury risk around a moving gate. We diagnose and fix the actual fault, whether that is a dirty lens, a bad connection, or a failed sensor, instead of disabling the safety device that is doing its job.

Most do, Pros On Call included. A standard diagnostic visit runs $75 to $175 for a residential property, and it's often credited toward the repair if you move forward. After-hours, weekend, or holiday emergency dispatch adds $50 to $250 on top of standard rates. We would rather state that plainly here than have you find it on an invoice.

Yes. San Antonio is one of our busiest metro clusters, alongside New Braunfels and Schertz, and we run statewide dispatch across all 36 Texas cities we serve. Gated subdivisions from Stone Oak to the exurbs around Boerne call us for the same stuck-open and stuck-closed emergencies this page covers. Call (888) 601-6005 and we confirm your area and the next available window immediately.

Yes. A certificate of general liability insurance is available on request, the same as for any licensed service call regardless of the hour. Automated gates are several-hundred-pound moving machines operating around cars and children, and insurance coverage matters just as much at 2am as it does at 2pm.