PROS ON CALL TEAM
Trish
Customer Service Representative
17 years in the field
Specialties
- client assignment management
- customer service
- technician coordination
- client satisfaction
About Trish
Trish has 17 years in customer service and has been with Pros On Call for over 8 of them. Her job is the one most clients interact with first: she takes the call, gets the details straight, and matches the job to the right technician. Lockout at 11pm or a commercial master key rebuild on a Monday morning, she handles the handoff. She knows the team's individual strengths well enough to route jobs where they will be done right the first time. [Fun fact TBD - ask team member]. She works out of Austin and supports client requests across the full Texas service area.
From the field
- Has been with Pros On Call for over 8 years